Raj Sivasubramanian – Director, Customer Experience Consulting Services at Verint

Raj currently works as Director, Customer Experience Consulting Services at Verint and is a former Senior Manager in the Global Customer Insights team at eBay. Over the last few years at eBay, he has been focused on enhancing eBay’s VoC programs by driving a shift from trending metrics to delivering actionable insights used to improve the customer experience. Prior to eBay, Raj was a consultant advising clients on various aspects of developing customer insights capabilities. Raj has worked across multiple industries in a variety of sales, marketing, consulting, and CX roles and the one constant throughout his career has been his passion for delivering great customer experiences. Raj holds an MBA from the Haas School of Business at the University of California, Berkeley and a BS in Electrical Engineering from the Georgia Institute of Technology.