Stephen Riley is a Sr. Director, Customer Experience Leader/UX Designer, visionary and strategist who leads talented cross functional teams through an effective discovery process to learn what matters most to customers, then works collaboratively to intentionally design effective and successful experiences that ensure a positive business outcome. He uses best in class methodologies designed to deepen the customer relationship identifying critical areas for improvement through the synthesis of quantitative and qualitative data into actionable insights; and engages teams in design thinking to improve decision making capabilities.
He brings over 20 years of experience in creating and delivering successful touch point solutions in the digital space to improve customer engagement, advocacy and loyalty, for multi-billion dollar, global eCommerce, marketing, logistic and infrastructure sites; accessed by and through multiple devices.
He has authored multiple corporate style guide documents to ensure global brand governance compliance. Company and client engagements include, Symantec, FedEx, Teleflora, Cooper Lighting, CNA Insurance, Citicorp and many others. He follows the Learn/Teach/Learn philosophy through a leadership success profile with the belief that quality is not anathema to profit; with an ‘Outside In’ customer mindset. A comfort zone is a great place, but nothing ever grows there. For fun, he’s in the editing phase of his first novel, a work of SciFi/fantasy, intended for young readers, and has a passion for fine wine.