In this highly rated workshop, Roy Barnes (former SVP of Customer Experience at Marriott Vacation) will dive deep with attendees to help you to assess what the exact experience you want to deliver for your customers and how to actually make it happen. He will walk through the process of describing the current experience you are delivering to customers and then making specific improvements that are very tactical and can immediately improve your customers’ experience. The workshop moves past academic ideas of customer experience into practical day to day applications.
Join this 1 on 1 working workshop at a fraction of the price.
Roy Barnes – President Blue Space Consulting; Customer Experience and Performance Management Expert; Former SVP at Marriott Vacation Club International; Author of “Customer Experience 365”Roy has more than 25 years of experience leading work teams and delivering world class results in both the profit and non-profit sectors. During Roy's executive committee role at Marriott Vacation Club International, the company's revenue grew from $400M to $2.5B over six years. As Senior Vice President for Customer Experience Development, Roy managed the introduction and execution of multiple process and strategy management tools that focused MVCI on building a sustainable operating and strategic infrastructure. In the non-profit sector, Roy helped several of the nation's oldest conservation organizations with operation and development strategic planning, leadership team alignment and goal setting. Visit LinkedIn for more detailed experience and professional profile on Roy.
Attendee Participation Rates
Registration rate is $499 per person. This includes breakfast, the 4 hour workshop and lunch.