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Customer Experience Journey Mapping Workshop

In this highly rated workshop, Roy Barnes (former SVP of Customer Experience at Marriott Vacation) will dive deep with attendees to help you to assess what the exact experience you want to deliver for your customers and how to actually make it happen. He will walk through the process of describing the current experience you are delivering to customers and then making specific improvements that are very tactical and can immediately improve your customers’ experience. The workshop moves past academic ideas of customer experience into practical day to day applications.

Join this 1 on 1 working workshop at a fraction of the price.

Customer Experience Journey Mapping Workshop

  • November 9, 2018
  • San Diego, CA
  • $499.00$599.00

    You Save $
  • Product Description

    In this highly rated workshop, Roy Barnes (former SVP of Customer Experience at Marriott Vacation) will dive deep with attendees to help you to assess what the exact experience you want to deliver for your customers and how to actually make it happen. He will walk through the process of describing the current experience you are delivering to customers and then making specific improvements that are very tactical and can immediately improve your customers’ experience. The workshop moves past academic ideas of customer experience into practical day to day applications.

    Join this 1 on 1 working workshop at a fraction of the price.


    Complete Schedule

    November 9

    7:45am Registration and Breakfast


    8:30am – 12:30pm

    In-Depth Workshop:

    Customer Experience Journey Mapping

    Analyze and optimize your customer and user’s journey and touchpoints to improve the experience and gain insights. This key step in the experience plan will help uncover trouble areas of the customer experience, help prioritize which areas are most crucial and where to devote the most resources to make the most impact

     

    12:30pm Lunch




    Who Should Attend?

    • Customer Insights
    • Customer Programs and Market Insight
    • Market and Competitive Intelligence
    • Strategic Marketing
    • Analytics Managers/Directors
    • Customer Care and Experience Managers/Directors
    • Sales & Business Development Managers/Directors
    • Experience Design and Innovation Staff
    • Predictive Planning and Strategy Personnel
    • Business Analytics
    • Business Development & Intelligence
    • Marketing Intelligence and Strategy
    • Market Research Manager
    • Marketing Coordinator
    • Price Analyst
    • Product Manager
    • Product Marketing
    • Customer & Web Analytics
    • CXOs
    • Project Manager
    • VP Strategy and Analytics

    Past Attendee Organizations

    Abbott Laboratories
    Adidas
    Advance Auto
    Alcoa
    Allstate Insurance Company
    Amgen
    BP
    Bose
    Capital One Bank
    CBS Interactive
    Chevron
    Chiquita
    Cisco
    Citrix
    Clorox
    Coca-Cola
    Del Monte Foods
    Dr. Pepper Snapple Group
    DuPont
    eBay
    Experian
    FedEx Services
    Ghirardelli
    Guitar Center
    Hallmark Cards, Inc.
    Hewlett Packard

    Intel
    Intuit
    JcPenney
    JetBlue
    John Hancock Financial Services
    Johnson & Johnson
    Kaiser Permanente
    Kohler Company
    Lincoln Financial
    Masonite
    Mayo Clinic
    Microsoft
    Oracle
    Overstock
    PepsiCo
    Pfizer
    Philips
    Qualcomm
    Rolls-Royce Corporation
    Shutterfly
    Siemens
    Sony Corporation of America
    Target
    United Healthcare
    Whirlpool
    And more…



    Attendee Participation Rates

    Registration rate is $499 per person. This includes breakfast, the 4 hour workshop and lunch.

    Travel Info


    Hotel / Venue

    The summit will take place at:

    Hilton San Diego Gaslamp Quarter – Downtown

    401 K Street
    San Diego, CA 92101
    (619) 231-4040
    Map It

    Online Room Reservations (Valid until 10/20/18):
    Click here to make a room reservation

    $235/night – Limited amount of discounted rooms available

    Surrounding Area and Transportation Options

    The Hilton San Diego Gaslamp Quarter is the closest hotel to the San Diego Convention Center, located 4 miles from the San Diego International Airport. This sleek and stylish urban boutique hotel is located at the gateway to the Historic Gaslamp Quarter which remains the hub of downtown’s nightlife scene, the place to see and be seen. The Quarter has more than 90 restaurants and countless chic clubs and boutiques. For the business traveler, we are located in the heart of the downtown San Diego and Bayfront, business district.

    Transportation

    Driving:
    4 miles from the airport. Take Harbor Drive toward Downtown. Follow past Convention Center and turn left on 5th Avenue, go one block and turn left on K street. The hotel is located on left side at intersection of 4th Avenue and K street.

    Taxis and rideshares are easily accessible at the airport and it is a very quick trip to the Hilton.

    Valet Parking Only:
    $35/night for overnight parking